Network Equipment

Product Support Life Cycle for Network equipment


Launched and available for sales Notification about end of project sales  Limited product portfolio available
for sales/ Limited upgrades 
and updates/ Last time to buy notice
No commitment

General Availability End of Project Sales AMS and Spare part Support Period   End of life
Product Availability

    
Sustaining Engineering 
Warranty and Repair
  
Technical Support
  

Spare Parts and Service


 Based on Availability

 

General Availability

  • Product availability: Launched and available for sales 
  • Sustaining Engineering: Upgrades, Updates and Service KIT 
  • Warranty and Repair: Standard terms 
  • Technical Support: Support according to Service contract 
  • Spare parts and Service: Full spare parts support and Support according to Service contracts

End of Project Sales

  • Product availability: Still available for Project Sales 
  • Sustaining Engineering: Upgrades, Updates and Service KIT 
  • Warranty and Repair: Standard terms 
  • Technical Support: Support according to Service contract 
  • Spare parts and Service: Full spare parts support and Support according to Service contract

AMS and Spare parts Support Period

  • Product availability: Limited product portfolio available for sales 
  • Sustaining Engineering: Limited Upgrades and Updates, Fixes only for critical security issues 
  • Warranty and Repair: Standard terms 
  • Technical Support: Support according to service contracts 
  • Spare parts and Service: Full spare parts support and Support according to Service contract

End of Life

  • Product availability: Not available 
  • Sustaining Engineering: No commitment 
  • Warranty and Repair: Not available 
  • Technical Support: Limited technical support (managed case by case) 
  • Spare parts and Service: No commitment 

 

Timeline for the Product Life Cycle

  Launched date to
phase out announcement
Phase out announcement to
end of project sales
 End of project sales to
end of AMS and spare parts support     
  End of life 
& No commitment

General Availability End of Project Sales AMS and Spare part Support Period   End of life
Product Availability



  
Sustaining 
Engineering 


  
Warranty and Repair

     
Technical Support

     

Spare Parts and Service




 Based on
Availability

 

General Availability: From Market availability to Phase out announcement.

End of Project Sales: 
Network Equipment – Up to 1 year.

AMS and Spare Parts Support Period:
Network Equipment – Up to 9 years.

End of Life: No commitment.

Note: During the Product Life Cycle period, spare parts might be replaced, become obsolete or retired due to different reasons, for instance from our suppliers' side. If you detect/identify an item within the spare part list that is not available for sales, please contact our customer service for clarification.

For detailed information regarding a certain product phase out please contact your local representative of ASSA ABLOY Hospitality. 


Network Equipment Legacy Table

PRODUCT NAME MODEL NAME HW/SW/FW/Protocols LAUNCHED YEAR PHASED OUT YEAR END OF SYSTEM/SPARE PART SUPPORT
HID/supported by VingCard Omnikey 5021 HW 2010s 2016 2016
  Omnikey 5021 SW/FW 2010s 2016 2016
HID/supported by VingCard Omnikey 6321 HW 2010s 2016 2016
  Omnikey 6321 SW/FW 2010s 2016 2016
HID/supported by VingCard Omnikey 3121 HW 2011 2016 2016
  Omnikey 3121 SW/FW 2011 2016 2016
VingCard Encoder KRF-2903 HW 2007 2012 2012
  Encoder KRF-2903 SW/FW 2007 2012 2012
VingCard P68 Smart Card Encoder HW 2007 2011 2011
  P68 Smart Card Encoder SW/FW 2007 2011 2011
           
HW Hardware        
SW Software        
FW Firmware