Software

Software Product Support Life Cycle 

Launched and available for sales Notification about end of project sales  Limited product portfolio available for sales/ Limited upgrades 
and updates/ Last time to buy notice
No commitment

General Availability End of Project Sales AMS and Spare part Support Period  End of life
Product Availability


Sustaining Engineering 
Warranty and Repair
Technical Support

Spare Parts and Service


 Based on Availability

 

General Availability

  • Product availability: Launched and available for sales 
  • Sustaining Engineering: Upgrades, Updates and Service KIT 
  • Warranty and Repair: Standard terms 
  • Technical Support: Support according to Service contract 
  • Spare parts and Service: Full spare parts support and Support according to Service contracts

End of Project Sales

  • Product availability: Still available for Project Sales 
  • Sustaining Engineering: Upgrades, Updates and Service KIT 
  • Warranty and Repair: Standard terms 
  • Technical Support: Support according to Service contract 
  • Spare parts and Service: Full spare parts support and Support according to Service contract

AMS and Spare parts Support Period

  • Product availability: Limited product portfolio available for sales 
  • Sustaining Engineering: Limited Upgrades and Updates, Fixes only for critical security issues 
  • Warranty and Repair: Standard terms 
  • Technical Support: Support according to service contracts 
  • Spare parts and Service: Full spare parts support and Support according to Service contract

End of Life

  • Product availability: Not available 
  • Sustaining Engineering: No commitment 
  • Warranty and Repair: Not available 
  • Technical Support: Limited technical support (managed case by case) 
  • Spare parts and Service: No commitment 

 

Timeline for the Product Life Cycle


Launched and available for sales Notification about end of project sales  Limited product portfolio available
for sales/ Limited upgrades 
and updates/ Last time to buy notice
No commitment

General Availability End of Project Sales AMS and Spare part Support Period  End of life
Product Availability


Sustaining Engineering 
Warranty and Repair
Technical Support

Spare Parts and Service


 Based on Availability

 

General Availability: From Market availability to Phase out announcement.

End of Project Sales: 
Software – Up to 6 months.

AMS and Spare Parts Support Period:
Software – Up to 5 years.

End of Life: No commitment.

Note: During the Product Life Cycle period, spare parts might be replaced, become obsolete or retired due to different reasons, for instance from our suppliers' side. If you detect/identify an item within the spare part list that is not available for sales, please contact our customer service for clarification.

For detailed information regarding a certain product phase out please contact your local representative of ASSA ABLOY Hospitality. 


Software Legacy Table

PRODUCT NAME MODEL NAME HW/SW/FW/Protocols LAUNCHED YEAR PHASED OUT YEAR END OF SPARE PART SUPPORT
VingCard Vision Software SW/FW 1990s 2018 2023
VingCard LockLink Software SW/FW 2016 2018 2023
VingCard Vision PMS Protocol Protocols 1990s 2018 2023
VingCard Vision TCP/IP Protocol Protocols 1990s 2018 2023
VingCard Service Terminal HW 2009 2016 2017
  Service Terminal SW/FW 2009 2016 2021
VingCard 2800 HW 2006 2015 2020
  2800 SW/FW 2006 2015 2016
Compaq/Supported by VingCard iPAQ Service Terminal HW 2007 2009 2009
  iPAQ Service Terminal SW/FW 2007 2009 2009
VingCard 2100 HW 1990s 2006 2009
  2100 SW/FW 1990s 2006 2009
           
HW Hardware        
SW Software        
FW Firmware