Hyatt Regency Riyadh Olaya

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Prestigious Riyadh-based property spearheads Hyatt Hotels global program and becomes one of the first to enhance guest convenience with mobile entry functionality.

Customer:

A luxury property located in Riyadh, Saudi Arabia, Hyatt Regency Riyadh Olaya stands out as a property that combines modern architecture with the latest in guest comfort-enhancing amenities. Selected by the Hyatt Hotels Corporation as one of the first participants in a global program to implement mobile entry, Hyatt Regency Riyadh Olaya also now enjoys the reputation of being among the first to provide guests in Saudi Arabia with digital key functionality.   

Challenge:

As part of its efforts to live up to guest expectations of what amenities a luxury hotel should provide, Hyatt Regency Riyadh Olaya sought to implement services that could cater to today’s guest demands for instant and personalized service.

Solution:

As a preferred security access provider for Hyatt Hotels, ASSA ABLOY Hospitality was selected by Hyatt Regency Riyadh Olaya to implement its mobile entry solution with the installation of VingCard Signature RFID door locks. Referred to as ‘Mobile Entry’ and available for guests to download on their device as an integrated feature within the “World of Hyatt” app, the solution serves Hyatt’s goal of providing its guests with a more seamless check-in experience. Guests can now can bypass traditional check-in procedures by using their personal device as a digital guestroom key.

Hyatt Hotels not only benefits from a platform that seamlessly integrates with its existing guest-facing mobile app to maximize ease of use, but also ensures that guests are fully protected with the latest in security technology. Developed using ASSA ABLOY’s Seos technology, the solution safeguards against the threat of data theft and unauthorized access by encrypting digital key and room number information, which is then transmitted to guest devices using a secure communications channel. Once received by a guest’s device, the data is then stored inside a digital vault within the hotel’s app, and is again transmitted via a secure channel when a guest places their device within proximity to the appropriate guestroom lock. By also implementing VingCard Signature RFID with Mobile Entry, Hyatt Regency Riyadh Olaya gains additional security features with the door lock’s use of encryption protocols that protect against keycard cloning attempts.