Asistență pe tot parcursul ciclului de viață al produsul

ASSA ABLOY Hospitality se angajează să vină în sprijinul clienților în ceea ce privește produsele pe tot ciclul de viață al produsului și pe măsură ce produsele sunt actualizate și îmbunătățite. ASSA ABLOY Hospitality oferă Disponibilitate generală pentru toate produsele aferente de la data disponibilității pe piață și până când produsul a fost retras de pe piață. Aplicăm următoarea acoperire de asistență pentru diferitele etape ale ciclului de viață al produsului.

Product Support Life Cycle for Locks & Network equipment


Launched and available for sales Notification about end of project sales  Limited product portfolio available
for sales/ Limited upgrades 
and updates/ Last time to buy notice
No commitment

General Availability End of Project Sales AMS and Spare part Support Period   End of life
Product Availability

    
Sustaining Engineering 
Warranty and Repair
  
Technical Support
  

Spare Parts and Service


 Based on Availability



Product Support Life Cycle for Safes


Launched and available for sales Notification about end of project sales   Limited product portfolio available
for sales/ Limited upgrades 
and updates/ Last time to buy notice

No commitment

General Availability End of Project Sales AMS and Spare Part Support Period   End of Life
Product Availability


  
Sustaining Engineering 
Warranty and Repair
  
Technical Support
  

Spare Parts and Service



 Based on Availability


General Availability

  • Product availability: Launched and available for sales 
  • Sustaining Engineering: Upgrades, Updates and Service KIT 
  • Warranty and Repair: Standard terms 
  • Technical Support: Support according to Service contract 
  • Spare parts and Service: Full spare parts support and Support according to Service contracts

End of Project Sales

  • Product availability: Still available for Project Sales 
  • Sustaining Engineering: Upgrades, Updates and Service KIT 
  • Warranty and Repair: Standard terms 
  • Technical Support: Support according to Service contract 
  • Spare parts and Service: Full spare parts support and Support according to Service contract

AMS and Spare parts Support Period

  • Product availability: Limited product portfolio available for sales 
  • Sustaining Engineering: Limited Upgrades and Updates, Fixes only for critical security issues 
  • Warranty and Repair: Standard terms 
  • Technical Support: Support according to service contracts 
  • Spare parts and Service: Full spare parts support and Support according to Service contract

End of Life

  • Product availability: Not available 
  • Sustaining Engineering: No commitment 
  • Warranty and Repair: Not available 
  • Technical Support: Limited technical support (managed case by case) 
  • Spare parts and Service: No commitment 

Product Support Life Cycle for Software


Launched and available for sales Notification about end of project sales   Limited product portfolio available
for sales/ Limited upgrades 
and updates/ Last time to buy notice

No commitment

General Availability End of Project Sales AMS and Spare Part Support Period   End of Life
Product Availability


  
Sustaining Engineering 
Warranty and Repair
  
Technical Support
  

Spare Parts and Service



 Based on Availability

General Availability

  • Product availability: Launched and available for sales 
  • Sustaining Engineering: Upgrades, Updates, Service Packs, and Hot Fixes created for new functionality and/or bug fixes 
  • Warranty and Repair: Standard terms 
  • Technical Support: Support according to Service contract 
  • Spare part and Service: Full spare part support and Support according to Service contracts

End of Project Sales

  • Product availability: Still available for Project Sales 
  • Sustaining Engineering: Upgrades, Updates, Service Packs, and Hot Fixes can be created for new functionality and/or bug fixes 
  • Warranty and Repair: Standard terms 
  • Technical Support: Support according to service contracts
  • Spare part and Service: Full spare part support and Support according to Service contract

AMS and Spare part Support Period

  • Product availability: Limited product portfolio available for sales
  • Sustaining Engineering: No Upgrades, Updates, or Service Packs created. Hot Fixes are created only for critical security issues
  • Warranty and Repair: Standard terms
  • Technical Support: Support according to service contracts
  • Spare part and Service: Existing portfolio option codes available

End of Life

  • Product availability: Not available
  • Sustaining Engineering: No commitment
  • Warranty and Repair: Not available
  • Technical Support: Limited technical support (managed case by case)

Spare part and Service: No commitment 

 

Timeline for the Product Life Cycle

  Launched date to
phase out announcement
Phase out announcement to
end of project sales
 End of project sales to
end of AMS and spare parts support     
  End of life 
& No commitment

General Availability End of Project Sales AMS and Spare part Support Period   End of life
Product Availability



  
Sustaining 
Engineering 


  
Warranty and Repair

     
Technical Support

     

Spare Parts and Service




 Based on
Availability


For Product Availability at AMS and Spare part support column:

 Represent Locks & Network equipment

 Represent Safes & Software

 

General Availability: From Market availability to Phase out announcement.

End of Project Sales: 
Locks – Up to 1 year.
Safes – Up to 1 year.
Software – Up to 6 months.
Network equipment – Up to 1 year.

AMS and Spare Parts Support Period:
Locks – Up to 9 years.
Safes – Up to 6 years.
Software – Up to 5 years.
Network equipment – Up to 9 year.

End of Life: No commitment.

Note: During the Product Life Cycle period, spare parts might be replaced, become obsolete or retired due to different reasons, for instance from our suppliers' side. If you detect/identify an item within the spare part list that is not available for sales, please contact our customer service for clarification.

For detailed information regarding a certain product phase out please contact your local representative of ASSA ABLOY Hospitality.